THE NEW NORMAL
CUSTOMER RELATIONSHIP

In this live demo, you will experience our 4-day class and discover how we'll teach your managers and front-line employees how to navigate new and stressful situations unique to COVID-19, while preserving customer relationships

Hosted over Zoom, all of our small group trainings are jointly run by a trainer and an actor, so we can cover interpersonal relationships effectively and make learning easier

Register for our live demo and take a deeper dive into our program

Register for the live demo

LIVE DEMO DATE & TIME:
July 7, 2020, 6:00-7:00pm (CEST)

LOCATION: Virtually on Zoom

A FIRST OVERVIEW OF THE PROGRAM:

DAY 1: CONTRIBUTING TO A SUCCESSFUL CUSTOMER EXPERIENCE
Make the difference between emotional expectations and functional needs
Discover the impact of the COVID-19 crisis on customer relationships
-> Live presentation of the client emotional expectations

DAY 2: UNDERSTANDING AND TAKING INTO ACCOUNT THE COVID-19 CRISIS
Diagnose clients' needs: listening and questioning
During the crisis: build on facts, accept opinions and welcome feelings
-> Self-diagnosis of communication style to be done between Day 2 and Day 3

DAY 3: HANDLING DIFFICULT SITUATIONS WITHIN COVID-19 CUSTOMER RELATIONSHIPS
Assertiveness as a guarantor of a lasting relationship
The 3-tip method to handle difficult situations
-> List of the difficult requests and announcements likely to be encountered

DAY 4: PRACTICE IN SITUATIONS
Put into practice the 3-tip method to handle the difficult requests and announcements listed on Day 3
-> Practical application with an actor of the 3-tip method on trainees' real-life cases