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Human relationship articles

3 HINTS TO STRENGTHEN CUSTOMER RELATIONSHIP DURING THE COVID-19 CRISIS

In May 2020, more than 3.4 billion people, half the world’s population, were confined or called to stay at home in nearly 80 countries or territories, according to Agence France-presse (AFP). Today, after China, Europe started a cautious deconfinement. To help you prepare the reopening of your business, I would like to share with you […]

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Human relationship

January 28, 2020

ENCOURAGING AND SUPPORTING EMPLOYEES ATTRACT AND RETAIN CUSTOMERS. SERIOUSLY?

Nowadays, companies are aware that they have to take care of customers’ needs to retain them. Eventually, they work hard to define their products and/or their services, design the customer experience they would like to deliver, analyze the customer journeys and define what one calls moments of truth. They measure their NPS (Net Promoter Score), […]

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